It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Charleston we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service. Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge assetL.V.
Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor.C.G.
Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be.T.S.
Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly!S.B.
Definitely would recommend. Everyone I dealt with was friendly, competent and professional.M.W.
The crew that came to our apartment, was great. They got everything wrapped up and ready to go. Everyone got the stuff to the truck in record time!!! Very happy with the whole experience.S.M.
I had a great team unload for me. They were friendly and helpful. They are excellent workers as well. Quick and efficientE.T.
“Load team was flipping awesome! Friendly, informative, efficient and the entire team interaction with us and each other made the load seamless.”D.K.